A.R. Brown & Co. Solicitors is committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a concern or a complaint, please contact us as soon as you are aware of the problem so this can be addressed. Our contact details are listed below:
A.R. Brown & Co. Solicitors
77-79 Chapel Road
Worthing, West Sussex
Telephone: 01903 237 118
Fax: 01903 231 657
If we have to change any of the timescales above, we will let you know and explain why.
The SRA deal with cases where firms or those they regulate have breached the SRA Principles. Most of the time, complaints about solicitors are about poor service, and therefore should be sent to the Legal Ombudsman. If the Legal Ombudsman thinks your case involves a breach of the SRA Principles, they will refer your case to the SRA. Likewise, if you report a solicitor to the SRA for poor service, the SRA will refer you to the Legal Ombudsman. The SRA do not have the power to award compensation for poor service, or to reduce or refund your legal fees.
However, you should report the matter directly to the SRA if you think our firm has breached an SRA Principle. For more details about SRA Principles contact the SRA Contact Centre (see below)
You can also report our firm for non-payment of professional fees (such as agent or expert fees) if
There are some issues the SRA does not investigate. However, the SRA always consider allegations of dishonesty or discrimination.
If the SRA have closed our firm and you believe that our firm owes you money, you may be able to make an application to the Compensation Fund.
When reporting, please
The SRA Contact Centre is is open week days from 08.00 to 17.00 (Except Tuesdays 09.30 to 17.00)
Note that the SRA cannot provide advice about your issue, however they can point you in the right direction.
What the SRA will do
The SRA acknowledge all initial reports of information. Their acknowledgement will:
Sometimes the SRA may decide to contact you again if:
The SRA’s role and powers
The SRA’s aim is to work with individuals and firms they regulate to ensure they comply with their SRA Principles.
Where there is a failure to comply with the Principles, the SRA take into account the risk posed to the public and consumers to help them decide how best to ensure they are protected. Where the risk posed is serious the SRA can take formal enforcement action, such as limiting or restricting the way individuals and firms work. In very serious cases, the SRA can close a firm or ensure an individual is unable to practice as a solicitor in the future.
The SRA may publish their regulatory decisions.
The SRA have extensive powers, however, they do not have the power to resolve complaints about poor service. Neither can they require a law firm to compensate you.
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